Week 8: User Journey and Use case diagram

This week learning focused on how to improve the user journey and what is a use case diagram.

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During the lesson, we need to make a journey for a customer who visit a coffee shop. We have to think as much questions as we can for the customers when they visit a coffee shop. More importantly, we have to think on the shop owner side on how he can solve the problem brought by the customer. This in-class exercise help me to think deeper on the shop owner side. This benefit me on how to improve my user journey.

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How to draw Use Case Diagram?

“So in brief, the purposes of use case diagrams can be as follows:

  • Used to gather requirements of a system.
  • Used to get an outside view of a system.
  • Identify external and internal factors influencing the system.
  • Show the interacting among the requirements are actors."

http://www.tutorialspoint.com/uml/uml_use_case_diagram.htm

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